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Shane Harris

Customer Success Manager, Rain


Customer Success

BreakLiner Shane Harris joined Rain as a Customer Success Manager! Here is part of his story:

“My parents are both from St. Vincent, a small island in the West Indies. They moved first to Canada, and then to the United States. The fact that they came to this country with nothing and achieved what they were able to achieve is so motivating for me. I’m grateful to have the work ethic that comes from an immigrant mindset. 

When we settled in New Jersey, I started playing football. I ended up going to Villanova University on a full football scholarship. I played all four years there before graduating. The lessons I learned within football have been invaluable throughout my life: the value of teamwork; knowing that it’s not always going to be easy, and so sometimes you just have to put your head down and do the work. I also learned to enjoy the process; it can’t be just about the end result. 

I’m extremely competitive. If I’m in the game, I’m playing to win, not for fun. If you aren’t serious about winning, please don’t join my team. I bring that intensity to my work, and it helps especially in the field of customer success. That’s because 99% of the time, the successful outcome depends on you doing your job well. I like being in control of my destiny.

When I decided to pivot my career, I got in touch with BreakLine Education. I loved the mission of the organization, and I was so happy that I could take part in it. I interviewed with several companies, but when I met with Rain, it was clear that the position they had in mind gelled with what I’d done in the past and fit what I wanted to do in the future. In addition, since they’re a startup, I have the opportunity to contribute in a meaningful way to the organization and to help the customer success team grow. 

The team has great energy. They’re genuine; I especially loved getting to know Kenny Roberts, Rain’s VP of Talent & People. We reach new heights by stretching beyond our comfort zones. This change in my career is an opportunity to continue growing.”

© 2022 BreakLine. All Rights Reserved.
© 2022 BreakLine. All Rights Reserved.